IDYLLE · COPOAZU.APP

Consumer complaints book

Submit a product complaint or a service-attention grievance. You receive a copy and reference number. No sign-in required.

GSA LATAM SAC
RUC 20565387040
Calle Alcanfores 425, Miraflores, Lima, Perú
copoazu.app · IDYLLE-WEB
info@idyllechocolat.com

1. Consumer identification

Full name

Identity document type

Document number

Phone

Consumer address

I am a minor

2. Product or service purchased

Claimed amount (S/., if applicable)

Order number (optional)

Product/service description

3. Complaint and requested resolution

Complaint type

Product/service complaint: dissatisfaction with the product or service.

Attention grievance: dissatisfaction with customer attention, unrelated to the product or service.

Complaint details

Requested resolution

4. Provider observations and actions

Awaiting the provider’s response, within a maximum of 15 non-extendable business days, free of charge.

Submitting this sheet does not prevent using other dispute-resolution channels and is not a prerequisite for reporting a violation to Indecopi.

Your data is used to register and resolve the complaint, send a copy and meet legal duties. The sheet and response evidence are retained for at least two years.

Privacy policyI confirm these details represent my complaint.

Consumer complaints book

Complaint sheet